Your privacy matters to us. This Privacy Policy explains what personal data tko999 collects, why we collect it, how we use and protect it, and what rights you have as a player on our platform.
tko999 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every player who uses the tko999 platform at tko999.app. This Privacy Policy ("Policy") describes how tko999 collects, uses, stores, shares, and protects your personal information in connection with your use of our website, mobile platform, sportsbook, casino, and all associated services.
This Policy forms part of the wider tko999 Terms & Conditions and should be read alongside them. By registering an account with tko999 or using any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
tko999 operates primarily for players based in Bangladesh. Our platform is available in English and is designed to serve the Bangladeshi market, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across the country. This Policy reflects the data protection standards applicable to our operations and the expectations of our player community.
tko999 collects personal data in several categories depending on the nature of your interaction with the Platform. The following table summarises the categories of data we may collect and hold about you:
| Data Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, NID number, passport number | Registration & KYC |
| Contact Data | Email address, mobile number, residential address | Registration |
| Financial Data | bKash wallet number, Nagad number, Rocket number, bank account details (where applicable) | Deposit & Withdrawal |
| Transaction Data | Deposit history, withdrawal history, bet records, game history, bonus usage | Ongoing platform use |
| Technical Data | IP address, device type, browser type and version, operating system, session duration | Automatic — all visits |
| Usage Data | Pages visited, games played, search queries, click paths, time on page | Automatic — all visits |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact support |
| Verification Documents | Copies of National Identity Card, passport, utility bill, bank statement | KYC verification process |
tko999 does not intentionally collect special category data (such as health data, racial or ethnic origin, religious beliefs, or political opinions) unless specifically required for responsible gaming compliance purposes, in which case it is handled with additional safeguards and only with your explicit consent.
tko999 collects personal data through the following primary channels:
You provide data directly to tko999 when you register an account, complete a KYC verification submission, make a deposit or withdrawal, place a bet or play a casino game, contact our support team, respond to a survey or promotion, or otherwise communicate with us via any channel.
When you visit tko999.app or use the Platform, we automatically collect certain technical and usage data through server logs, cookies, web beacons, and similar tracking technologies. This data is collected to ensure the Platform functions correctly, to detect fraud and suspicious activity, and to improve the user experience for players in Bangladesh.
tko999 may receive personal data about you from third-party sources including payment processors (bKash, Nagad, Rocket, Upay, and banking partners), identity verification service providers, fraud detection agencies, and game studio providers. Data received from these sources is used solely for the purposes described in this Policy and is handled with the same level of care as data collected directly from you.
tko999 processes your personal data only where a lawful basis exists for doing so. The primary bases on which we rely are as follows:
tko999 uses the personal data we collect for the following purposes:
To create and manage your tko999 player account, verify your identity, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels, and maintain accurate account records.
To provide you with access to our sportsbook (cricket, American football, and other markets), casino games (slots, live tables, crash games, colour prediction), and all other features of the tko999 Platform.
To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, match-fixing activity, and any other prohibited conduct as defined in the tko999 Terms & Conditions. This includes automated monitoring of betting patterns, transaction velocity, and account behaviour.
To monitor player activity for signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and fulfil our duty of care to players who may be at risk. tko999 takes its responsible gaming obligations seriously and uses data analysis to identify players who may need support.
To send you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts. Where you have opted in, we may also send you promotional communications about bonuses, new games, and special offers relevant to Bangladesh. You may opt out of marketing communications at any time.
To comply with applicable legal obligations including document retention requirements, responding to lawful requests from regulatory or law enforcement authorities, and fulfilling AML and KYC reporting duties.
To analyse aggregated usage data and technical performance metrics to improve the tko999 Platform, fix bugs, optimise page load times, and develop new features that better serve our player community in Bangladesh.
tko999 may share your personal data with the following categories of third party, only to the extent necessary for the stated purpose:
All third-party service providers acting on tko999's behalf are required to process your data in accordance with applicable data protection standards and are prohibited from using your data for any purpose other than the specific service they provide to tko999.
tko999 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and detect fraud. The following categories of cookies are used on tko999.app:
These cookies are essential for the Platform to function. They enable core features such as maintaining your logged-in session, remembering your account preferences, and routing requests to the correct server. These cookies cannot be disabled without significantly impairing your ability to use tko999.
These cookies collect anonymised information about how players use tko999.app — for example, which pages are visited most frequently and whether error messages are encountered. This data helps us identify areas for improvement and optimise platform performance for users across Bangladesh.
Functional cookies allow tko999 to remember choices you have made, such as your preferred language setting, display preferences, and previously used payment methods, to deliver a more personalised experience.
tko999 deploys specialised fraud-detection cookies and device fingerprinting technologies to identify and block suspicious activity, including the use of multiple accounts, bot activity, and automated betting scripts.
You may control cookie settings through your browser preferences. Please note that disabling certain categories of cookies may affect the functionality and performance of the tko999 Platform. Strictly necessary cookies cannot be disabled via browser settings while you are actively using the Platform.
tko999 retains your personal data for as long as necessary to fulfil the purposes outlined in this Policy and to comply with applicable legal retention obligations. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Legal & AML compliance |
| Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| KYC Documents | 5 years post account closure | Regulatory requirement |
| Support Communications | 3 years from last contact | Dispute resolution reference |
| Technical & Log Data | 13 months from collection | Security monitoring & fraud detection |
| Marketing Preferences | Until opt-out or account closure | Consent-based processing |
Where retention is no longer necessary and no legal obligation requires us to keep your data, tko999 will securely delete or anonymise it in accordance with our internal data lifecycle procedures.
tko999 takes the security of your personal data seriously and implements a layered approach to protecting information held on the Platform. Our security measures include:
While tko999 applies industry-standard security measures, no online platform can guarantee absolute security against all threats. In the event of a data breach that is likely to result in a risk to your rights, tko999 will notify affected players promptly and take immediate remedial action.
You are responsible for maintaining the security of your own account credentials. Use a strong, unique password for your tko999 account and do not share your login details with any third party.
As a tko999 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account username.
tko999 will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for the delay.
tko999 applies mandatory age verification at the point of registration and during the KYC process. If tko999 discovers that personal data has been collected from a person under the age of 18, the account will be immediately closed, all related data will be deleted, and any deposits will be returned to the originating payment method.
If you are a parent or guardian and believe that a minor has created a tko999 account or provided personal data to the Platform without your knowledge, please contact us immediately at [email protected] so that we can take prompt corrective action.
The tko999 Platform may contain references to third-party game providers, payment services, and other partners. While tko999 takes care to partner only with reputable organisations, we do not control the privacy practices of third-party entities and are not responsible for their data handling policies.
When your data is shared with a third-party service provider as described in Section 06 of this Policy, that provider's own privacy practices govern the processing of any data they receive. tko999 requires all such providers to maintain adequate data protection standards, but we encourage you to review the privacy policies of any third-party service you interact with independently of the tko999 Platform.
tko999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features available on the Platform. When material changes are made, we will update the effective date at the top of this document and, where appropriate, notify registered players by email or via an on-Platform notification.
We encourage you to review this Policy periodically to stay informed about how tko999 protects your personal data. Your continued use of the tko999 Platform following the publication of an updated Policy constitutes acceptance of the revised terms.
If you have any concerns about changes to this Policy, please contact us using the details in Section 14 before continuing to use the Platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way tko999 handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by English-speaking staff and treated with strict confidentiality.
Please include your registered account username and a clear description of your query or request when contacting us. Do not include your password or full payment details in any email correspondence with tko999.
Six pillars that define our commitment to responsible, transparent data handling for every player on the Platform.
Every byte of data exchanged between your device and tko999 is protected by 256-bit TLS encryption. Whether you are depositing via bKash on mobile in Dhaka or placing a cricket bet from Chittagong, your connection is always secured.
tko999 does not sell, rent, or trade your personal information to advertisers, data brokers, or any commercial third parties. Your data is used exclusively to operate your account and improve the Platform experience.
tko999 runs mandatory age and identity checks to protect both players and the integrity of the platform. Only verified adults aged 18 and above can hold active accounts and conduct real-money transactions.
Players have the right to access, correct, delete, and port their personal data. Submit a data rights request to [email protected] at any time and our team will respond within the timeframes set out in Section 10 of this Policy.
tko999 keeps your data only for as long as legally required or operationally necessary. Defined retention schedules govern every data category, and data is securely deleted or anonymised once the retention period expires.
Automated monitoring systems analyse account behaviour, transaction patterns, and login activity around the clock to detect fraud, bonus abuse, and unauthorised access — protecting both individual players and the wider tko999 community.
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